Client Care

Welcome to our tribe. We believe what you wear is a reflection of who you are. We curate designers who invest in their materials and craftsmanship to deliver beautiful clothes. We support sustainable practices in fashion and believe that quality is more important than quantity. We will gladly help you with any questions about our brand, our products, or even give you a good restaurant recommendation in Seattle.

Please don’t hesitate to call Margaret Cunningham, Client Care Manager, at 206-448-4077 or click the contact box on the bottom right of the screen.

Our domestic return online policy.

With the exception of sale items, if it's not perfect, we accept returns post-marked within 7 days of your order delivery date. Items must be unworn and in original condition with the tags attached. We cannot accept liability for lost or damaged items, but we can assist you with your claim. Return shipping and customs fees (if any) are the responsibility of the client. Intimates, lingerie, socks, stockings, swimwear, cosmetics, perfume, apothecary products, hats, jewelry, and Taschen Books are NOT eligible for return.

Sale item returns.

Sale items are eligible for exchange or store credit only. Sale items must be post-marked for return within 7 days of your order delivery date. Our standard return policies, above, apply. We cannot hold items for exchange. Please note all clearance and sale items marked 50% off or more are FINAL SALE and are not eligible for exchange, return, or credit.

Domestic shipping.

Baby & Company provides free standard UPS shipping for domestic packages shipped to the Contiguous United States on orders totaling $250 or more before shipping, tax, and after any returns and discounts. Shipments to Alaska and Hawaii are not eligible for free shipping. Please review the chart below for expedited shipping options and international charges. International clients are responsible for all international taxes and customs fees. We are unable to ship to PO boxes.

All shipments are insured for the actual value of the merchandise. Orders placed between Sunday and Thursday Midnight PST are fulfilled within 48 hours. All orders received after Midnight PST on Thursday will be shipped the following Monday. Express packages are given priority and are shipped the same-day if placed prior to 12 PM PST. Your order will be shipped once payment and delivery details have been approved. We reserve the right to decline an order if it does not pass our security check protocol. Order cut-off times are provided as guidelines and do not take into account possible delays caused by address/payment verification or weather delays. Prices displayed on the website are final and exclude taxes. If you are shipping within the US, sales tax will only be charged on orders shipped within Washington State.

International shipping and returns.

If a client is shipping to a destination outside the US, taxes, customs and import duties will be levied by the client's local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value depending on the destination country and the composition of the product(s) being imported. Items will be shipped from Seattle, Washington (United States), with an official invoice declaring the exact total of merchandise purchased in US dollars. We do not refund international duties and taxes. Return shipping and customs fees are the responsibility of the client.

SHIPPING

Destination

UPS Service

Cost

Delivered

Contiguous US

Ground

Free*

3-8 business days

Ground

$20

3-8 business days

2-Day

$35

2 business days

Overnight

$50

Next business day

Alaska & Hawaii

Ground

$35
3-8 business days

2-Day

$50
2 business days

Overnight

$90
Next business day

International

Standard

$65
7-10 days

* FREE when the order totals more than $250 after any discount and returns, and before tax and shipping.