Client Care

Welcome to our tribe. We believe what you wear is a reflection of who you are. We curate designers who invest in their materials and craftsmanship to deliver beautiful clothes. We support sustainable practices in fashion and believe that quality is more important then quantity. We will gladly help you with any questions about our brand, our products, or even give you a good restaurant recommendation in Seattle.

Please don’t hesitate to call Margaret Cunningham, Client Care Manager, at 206-448-4077 or click the contact box on the bottom right of the screen.

Our domestic return online policy.

We want you to love your online purchase. If it's not perfect, we accept post-marked returns within 15 days of your order delivery date. Please note that items must be unworn and in original condition. US orders include a return shipping label in your package for your convenience. We cannot accept liability for lost or damaged items, but we can assist you with your claim. We do not provide return labels for international shipments: return shipping and customs fees are the responsibility of the client. Baby & Company does not provide return shipping labels for shipments to Alaska or Hawaii. Return shipping from Alaska or Hawaii will need to be arranged by the customerTaschen Books not eligible for return.

Domestic sale item returns.

Sales items are eligible for exchange or store credit only. Sale items must be received within 15 days of your order delivery date. Our standard return policies, above, apply. We cannot hold items for exchange. Please note all clearance and sale items marked 50% off or more are final sale and are not eligible for exchange, return, or credit. Taschen Books not eligible for return.

Free domestic shipping.

Baby & Company provides free standard UPS shipping for domestic packages shipped to the Contiguous United States. Shipments to Alaska and Hawaii are not eligible for free shipping. Please review the chart below for expedited shipping options and International charges. International clients are responsible for all international taxes and customs fees. Unfortunately, we are unable to ship to PO boxes at this time. 

Destination UPS Service Cost Delivered
Continental US UPS Ground FREE 3-5 Business Days
UPS 2Day 24 2 Business Days
UPS Standard Overnight 40 Next Business Day
Alaska/Hawaii UPS Ground 35 3-8 Business Days
UPS 2Day 48
2 Business Days
UPS Standard Overnight 88
Next Business Day
UPS International Standard**
7-10 Business Days

All shipments are insured for the actual value of the merchandise. Orders placed between Sunday and Thursday Midnight PST are fulfilled within 48 hours. All orders received after Midnight PST on Thursday will be shipped the following Monday. Express packages are given priority and are shipped the same-day if placed prior to 12 PM PST. Please note that your order will only be shipped once payment and delivery details have been approved. We reserve the right to decline an order if it does not pass our security check protocol. Order cut-off times are provided as guidelines and do not take into account possible delays caused by address/payment verification or weather delays. Prices displayed on the website are final and exclude taxes. If you are shipping within the US, sales tax will only be charged on orders shipped within Washington State.  

International shipping and returns.

If a client is shipping to a destination outside the US, taxes, customs and import duties will be levied by the client's local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value depending on the destination country and the composition of the product(s) being imported. Items will be shipped from Seattle, Washington (United States), with an official invoice declaring the exact total of merchandise purchased in US dollars. We do not refund international duties and taxes. We do not provide return labels for International shipments, return shipping and customs fees are the responsibility of the client. 

Tracking your order.

Upon completion of your order, you will receive an email confirmation that includes the details of your order and a live link to your tracking information.

Order changes or cancellation.

Baby & Company cannot alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee. 

Sale price adjustment policy.

Baby & Company offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your Baby & Company account in the form of a gift card. Please be aware that the exact style and size of an item must be available for purchase when a request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. 

Price match policy.

Baby & Company will match the price of non-sale styles available on other websites. Please email us a live link and we will adjust your order to match the price. Please note that the exact style, color and size must be available at the lower price when submitting the request. The style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. Requests must be made when placing your order or within Baby & Company's 15 day return window.